Privacy Policy

Last Updated: January 2024

1. Introduction

Welcome to DownUnderLAN ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gaming facility or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number when you register or book a session
• Payment Information: Credit card details processed securely through our payment processor
• Usage Data: Game preferences, session duration, and equipment usage
• Security Footage: CCTV recordings in our premises for security purposes

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process transactions and send booking confirmations
• Improve our gaming facilities and customer experience
• Communicate about promotions, events, and policy changes
• Ensure security and prevent fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist with payment processing and IT services
• Law enforcement when required by law
• Business partners for co-hosted tournaments (with your consent)

5. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data.

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access and request a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or notices at our facility.

8. Contact Us

For privacy-related inquiries, please contact us at:

Email: info@downunderlan.xyz

Address: 42 Cyber Lane, Sydney NSW 2000, Australia